Terms & Conditions
This website is owned by:
Portfolio Dialogue IVS
c/o Minerva Advokater
Skindergade 38, 1st floor
DK-1159 Copenhagen K
VAT: DK 37196061
All content on the website, such as text, logos, graphics, illustrations, images, videos, and software is protected by copyright and is the property of Portfolio Dialogue IVS or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact.
Portfolio Dialogue IVS is entitled to change the content of the website at any time without preceding notice.
1. Prices and payment
Portfolio Dialogue IVS reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process.
All prices on the Portfolio Dialogue website are stated in EUR. The prices are current prices and exclusive of Danish VAT (25 %).
All payments are made via Stripe. The following credit cards are accepted: VISA, MasterCard and American Express.
All transactions will be sent through SSL in encrypted form, and all card details and payment information will be protected and processed with a high level of security.
Portfolio Dialogue IVS does not collect, store, nor intend to store, any financial details (credit or debit card numbers) of any customer. All credit card and debit card payments are made by the customer directly via the secure website of Stripe.
2. Cancellation and refund policy
It is always possible for you to cancel your booking, but please be aware of our refund policy as described below. The cancellation policy applies in all circumstances.
There are a few circumstances that you need to be aware of depending on whether you book single portfolio reviews, tailor-made mentoring or Fotobiennalen 2018 online reviews:
According to the EU Consumer Rights Directive, you have the right to a full refund if you cancel your booking within 14 days from the day you complete your booking. After this cooling-off period, Portfolio Dialogue IVS does not offer any refunds.
If you book a portfolio review that takes place less than 14 days after the day of booking, the cooling-off period will be correspondingly shorter. Please note that once you start filling out your review form or start uploading your portfolio, you will lose the right to a refund as the provision of services has now begun.
The deadline for upload is three days before any scheduled review. If you do not upload your portfolio in time, the portfolio review will be cancelled, and you will NOT be eligible for a refund. It is entirely your own responsibility to upload your portfolio before the deadline expires.
As the tailor-made mentoring programme is personalised and requires the concerned reviewer’s active involvement from day one, this service is NOT eligible for a refund.
Fotobiennalen 2018 online reviews
The Fotobiennalen 2018 Online Portfolio Review is a time-limited, special event. Therefore, the cancellation & refund policy is different from Portfolio Dialogue’s general refund policy.
We provide a full refund until August 22, 2018. After this date, Fotobiennalen 2018 refunds cannot be issued.
Please note that once you start filling out your review form or uploading your portfolio, you will lose the right to a refund as the provision of services has now begun.
The deadline for upload is 48 hours before any scheduled review. If you do not upload your portfolio in time, the portfolio review will be cancelled, and you will NOT be eligible for a refund. It is entirely your own responsibility to upload your portfolio before the deadline expires.
How to cancel
All bookings are organized through Portfolio Dialogue IVS. You may NOT under any circumstances offer or sell your booking to someone else. If you need to cancel your booking, please contact us at firstname.lastname@example.org
If the portfolio reviewer cancels
In the unfortunate event that a portfolio reviewer needs to cancel a scheduled review, he or she will offer a new date for a meeting. If it is not possible for the artist to meet on the date suggested by the reviewer, Portfolio Dialogue IVS will offer a full refund.
If you are late for the meeting
It is entirely your own responsibility to be present and ready at the time of your scheduled portfolio review or tailor-made mentoring session. If, for some reason, you are late for the meeting or do not show up, Portfolio Dialogue IVS will NOT provide a refund or offer a new review.
In this context, it is important – and again, your own responsibility – to remember to log in and change your time zone if you happen to be travelling at the time of the review. And, of course, change it again when you return – or move on to a new time zone.
3. Force Majeure
Portfolio Dialogue IVS is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Portfolio Dialogue IVS is relieved from performance of its obligations.
4. Information on options for alternative dispute resolution
If you wish to complain about a product or service purchased from us, you may apply for dispute resolution with:
Center for Klageløsning (Centre for Complaint Resolution)
under the Danish Competition and Consumer Authority
Carl Jacobsens Vej 35, 2500 Valby, Denmark
You can file a complaint via www.forbrug.dk or www.consumereurope.dk/Complaints
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here: http://ec.europa.eu/odr
When filing a complaint, you must state our email address: email@example.com
5. Contact information
If you have any questions about these terms and conditions, please contact us by sending an email to: